Is the G1 Jacket machine washable?
Yes, G1 Jacket is both machine washable and dryable. Make sure to remove our exclusive Graphene Heating Pads before washing or drying. We recommend brushing off any loose mud or dirt. Close any zips and flaps on the jacket. Ensure the detergent compartment of your machine is clean of any detergent. Do not wash your jacket or clothing with other items or more than two garments at a time. Machine wash cold. Tumble dry on low or line dry. Do not Bleach.
Last updated: March 13, 2020 10:35
Is the Graphene pad removable?
Yes, the Graphene Heating Pads can be attached or detached internally from the G1 Jacket using high-quality velcro.
Last updated: March 13, 2020 10:35
What is Far-Infrared Heat?
Far infrared is radiant heat that feels similar to the heat from a coal fire. Far-Infrared heat keeps you warm and radiates heat back and forth.
Last updated: March 13, 2020 10:35
What is the benefit of Far-Infrared Heat?
Far-Infrared Heat is a low spectrum type of heat that has a similar wavelength to the heat coming from the sun. This type of heat is what our epidermis/skin allows to enter our body where it helps promote better blood flow to help with natural healing and promotes better circulation.
Last updated: March 13, 2020 10:35
What is the range of temperature for the G1 Jacket?
Low: 120 °F (48.88 °C), Medium: 140 °F (60 °C), High: 160 °F. (71.11 °C).
Keep in mind our exclusive Graphene material creates low spectrum heat. Our goal is to keep you warm, not to cook you.
Last updated: March 13, 2020 10:35
Will the temperature be too hot or burn and make me sweat?
No, the low spectrum heat (soft heat) produced by our Graphene material will give you the feeling of warmth coming from the sun or the heat from a coal fire. To enhance your experience with the G1 Jacket, we use natural Graphene Fiber for the inner lining of the G1 Jacket that helps regulate and reduce humidity and helps reduce sweat tremendously to prevent your body from overheating.
Last updated: March 13, 2020 10:35
What is the difference between Far-Infrared Heat vs Convection Heat?
Far infrared is a type of low spectrum radiant heat, which basically gives the same feeling as the warmth from the sun on your face or the heat from a coal fire. Radiant heat work in this case by using Far-Infrared heat to keep the person warm and radiates heat to the person’s body back and forth.
Last updated: March 13, 2020 10:35
Under what temperature can the G1 Jacket perform?
We’ve tested the jacket under many different temperatures. The G1 Jacket is rated for use under 10 degrees Fahrenheit with the help of our exclusive Graphene material and the heating system.
Last updated: March 13, 2020 10:35
How should I decide which heat level to choose from?
For temperatures ranging from 0°F (-18°C) to 15°F (-9°C), choose the G1’s “High” setting. This will keep your jacket at an Infrared temperature of 160°F (71°C).
-For temperatures ranging from 30°F (-1°C) to 45°F (7°C), choose the G1’s “Medium” setting. This will keep your jacket warm at an Infrared temperature of 140°F (60°C).
-For temperatures ranging from 60°F (16°C) to 75°F (24°C), choose the G1’s “Low” setting. This will keep your jacket warm at an Infrared temperature of 120°F (49°C)).
Last updated: March 13, 2020 10:35
What is your exchange policy?
At the moment, our focus is to make and deliver all jackets to every person’s doorstep. With that said, we will have a warranty for any manufacturing defects, not including regular wear and tear.
Last updated: March 13, 2020 10:35
Can you please break down the fabric of the jacket?
The G1’s outer shell is made of 100% polyester that is waterproof, and the lining is made of 100% Natural Graphene Fiber fabric that is breathable, waterproof, and sweat-proof. No animals have been harmed by the making of the G1 Jacket.
Last updated: March 13, 2020 10:35
How confident are you regarding your shipping timeline?
Our team comprises of professionals who have been in the industry for decades. We do our best to the ONLY partner with experienced companies to assure delivery will be smooth and you will get your G1 Jacket safe and sound on your doorsteps. We are confident that our timeline is realistic, but we need your help to make sure all surveys are filled out (once sent). This will help our team organize all the sizes and colors we need to start manufacturing immediately to make sure we stay on schedule.
Last updated: March 13, 2020 10:35
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.